Need help getting connected ?  Follow the steps below.

1: Before you start

• Remember: Our usernames and passwords are CASE SENSITIVE.

• While cards may be shared between users, only one user can use a card at a time

• Some laptops allow you to enable or disable the wireless cards with an external switch.  Make sure you have not switched your wireless card off.

• In order to get on the Internet with Surf2Go, you need a PC or Mac laptop or personal digital assistant (PDA) with wireless (Wi-Fi) connectivity.  If your device doesn't have WiFi built in then you can purchase an access card from most electronics shops.

• If you've added a wireless access card, please check you've correctly installed the drivers and the card by referring to the card's instructions. Windows XP has built-in drivers for most wireless cards.

Email

• Some service providers will not let you send email from another providers network.  If you're having this problem while on a Surf2Go network you are welcome to use our email  server. 
  • Server: mail.surf2go.com
  • Username = guest@surf2go.com
  • Password = surf2goguest@surf2go.com

Laptops

• Laptops that have the new Intel® Centrino™ mobile technology with integrated Wireless LAN capability will work automatically.
• Most recent laptops are already wireless enabled, otherwise you need an IEEE 802.11b wireless access card (e.g. PCMCIA card). You can buy a wireless card at most PC or electronics shops.

Simply find and attach to the network with the 'Surf2Go' SSID then enter your username and password. The SSID is case sensitive and has no spaces.

PDAs

If you've a hand-held device (PDA), Microsoft Pocket PC 2002 and above or Palm OS 4.0 and above are the preferred operating systems.

The following instructions are for Windows XP but other operating systems are very similar and the basic settings are the same.

2: Find and attach to the wireless network

• If you have a wireless network signal strength meter     at the bottom of your screen  then double click on it. If you were unable to find the wireless signal meter then continue to section 3.

• Otherwise use the visible menu system, specific to your wireless card, to find and attach to the 'Surf2Go' network.  Skip to section 5.

3: Check your SSID settings.

• Click on 'Start'

• Go  to 'Settings' then 'Control Panel'

• Click on 'Network Connections'

• Highlight the wireless networking interface and right click to  the 'View Available Wireless Networks' option.

• Click on the selection box titled 'Allow me to connect ....'

• Press connect then skip to section 4 below.   If you are unable to connect then continue:

• Highlight the 'Wireless Networks' tab. You may need to click on the 'Use Windows to configure my wireless network settings'

• The network SSID of 'Surf2Go' will be visible under the 'Available Networks' section.

• Make sure 'WEP' encryption settings are switched off.

• Lastly - select the 'Advanced' tab and make sure that you are using the 'Infrastructure' mode.

4: Grab an IP Address

Once your machine connects to the network - it should automatically request an address and within about 15 seconds you will be able to start a browser and log on to the Internet.  If that doesn't happen then follow these steps.

• Within the 'Wireless Networks' window, select the 'General' tab.

• Highlight the 'Internet Protocol TCP/IP' option and select 'Properties'.

• Select 'Obtain IP address automatically' and 'Obtain DNS server address automatically.'

4: Configure Internet Explorer

• Open your browser and select the 'Tools' menu.

• Select the 'Internet Options' followed by the 'Connections' tab.

• Click 'LAN Settings....' button at the bottom.

• Make sure the following options are NOT selected:

   'Automatically detect settings'

  'Use a proxy server for your LAN....'

   

• You may need to reboot the machine after configuring these settings.

5: Log in and Chill out

• Open your web browser - it will be re-directed to the Surf2Go portal page.

• Scratch off the panel on the card to reveal your password.

• Select the 'Authenticate via Scratch Cards' option on the screen.

• Type in the username and password for your card.

• Press 'Login'